Pathetic customer service and feedbac****

<p>Hi MTN Complaints Officer,<br /> <br />I want to cancel my cellphone contract after the 24 month contract.<br /> <br />i went to the mtn shop at Mosselbay mall where the consultant confirmed that it can only be done on 23/10/16. I have completed the cancellation documents and she will submit it thereafter.<br /> I have visited the shop almost a month later asking whether the documents were submitted . She confirmed that it was NOT submitted because she looked at the upgrade date and not the cancellation date. I was already frustrated because she has my number and could have called and rectify the mistake she made. She told me that the contract expire on 23/2/17 and therefore she will submit the cancellation docs by 23/1/17 (notice month). Again round about that time I went to the shop asking if the docs were submitted. She confirmed that the manager was not there the day and she will only be able to submit the docs the following Monday 23/1/17, but I can also call the 808 number for assistance. I have also asked the consultant at the shop to call me on that Monday to confirm that the docs were submitted. I am still waiting for that call.<br /> <br />Tuesday 24/1/17 I called the 808 number and asked them whether they can see the cancellation documentation -just to find out that it was not done AND that I can only cancel the contract a day after the 24 month period.<br /> <br />i have made it very clear to the shop consultant that I want to cancel and keep my number as pre-paid.<br /> <br />It is very clear to me that the shop consultant does not know what is going on. How is she able to assist the public with contract information when she clearly misunderstood / confused with upgrade / termination dates.<br /> <br />I am not going to entertain any shop consultants with the above issue anymore. I want you to direct it to the relevant people for assistance and to solve this issue.<br /> <br />i expect a call from a senior person whether it's you or the ant manager within the garden route.<br /> <br />I am very frustrated with the service and foolish information I received.<br /> <br />Jaco</p>