Pathetic customer service and false information

I walked into the store wanting to get information about my account and fees relating to certain adjustments. The manager whp didnt even look as if he worked at the store had a sour attitude along with the sales rep. Both were not helpful in the least. I asked for information relating to canceling the contract and they both mentioned that MTN is on strike and i can not get the info. Then they manually calculated the amount saying it would be my subscription for the outstanding months plus an additional amount for the handset. ( approximately R8000 handset and +-R8000 subscription).<br> Then i asked for a statement of my account and i was given a tiny printout with barely any info. They had no customer relation skills and could not even look at me when talking. I went back to the store to confirm and the manager showed such disrespect and no concern about the situation. He eventually clicked his tongue and turned his head. I am utterly disgusted with this service. As a paying customer i will not settle for this pathetic attitude. I will escalate thus to the highest possible level.