1 reviews | Active since Nov 2012
Pathetic customer service and disconnection query...
<p>I am very disappointed with mtn's dreadful service... First deactivating a sim card that was last used on 16/05/2016 at 18:31 0.09MB.. Secondly for the poor and pathetic customer service I have just received from an agent Nikiwe who gave her supervisor the phone without even advising me of this... The supervisor Bongimusa Ndzimande who couldn't even explain himself in a professional manner... He is arrogant and very rude, its pathetic... Mtn Roodepoort your agents have poor customer service s****s... Please do advice why my mtn modem sim was disconnected after it was used on the above date... </p>
Good Day Pam
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the lapse in service and any inconvenience experienced.
Kindly note that we have tried calling you without any luck. Kindly provide us with your MTN cell number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Zukiswa
REQ: **********
Good Day Pam
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the lapse in service and any inconvenience experienced.
Kindly note that we have tried calling you without any luck. Kindly provide us with your MTN cell number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Zukiswa
REQ: **********