JH
Jenny H
1 reviews | Active since Sept 2017
07 Jul 2020, 15:44
Pathetic customer service
I purchased airtime online on the 3rd of June for R100, and there was an error in processing. The payment went off my account, but no airtime was loaded.. I have called and written several emails attaching bank statements explaining that I have paid for airtime that I never received..Each time, the call gets closed and when I call to follow up I'm told that a new ticket will be opened... What pathetic customer service from a bunch of people who seem to be clueless on how to resolve this issue...
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Replies (2)JH
Jenny H's updateReviewer Update
07 Jul 2020, 22:15Good day
The R100 that you are seeing is for the second purchase of R100 airtime which was successful...Therefore I sent through my bank statement showing the 2 amounts of R100 (R200) in total going off...
The R100 that you are seeing is for the second purchase of R100 airtime which was successful...Therefore I sent through my bank statement showing the 2 amounts of R100 (R200) in total going off...
JH
Jenny H's update07 Jul 2020, 22:15
Reviewer Update
Good day
The R100 that you are seeing is for the second purchase of R100 airtime which was successful...Therefore I sent through my bank statement showing the 2 amounts of R100 (R200) in total going off...
The R100 that you are seeing is for the second purchase of R100 airtime which was successful...Therefore I sent through my bank statement showing the 2 amounts of R100 (R200) in total going off...
JH
Jenny H's updateReviewer Update
07 Jul 2020, 22:19I have explained this to at least 6 of your call center agents...and each time they close the to ticket without even responding to me...it's been over a month and I have sent through bank statement 3 times to different people...how uncoordinated and disconnected can you be?
JH
Jenny H's update07 Jul 2020, 22:19
Reviewer Update
I have explained this to at least 6 of your call center agents...and each time they close the to ticket without even responding to me...it's been over a month and I have sent through bank statement 3 times to different people...how uncoordinated and disconnected can you be?