Pathetic customer service

After I've had a contract with Mtn for more than 10years,I got a bad customer service. My laptop which is still under warranty and sti on contract, couldnt switch on,went to Donsonville mall MTN, was told that I need to bring in the laptop to be booked for repairs. I explained to the consultant that my daughter is using the laptop n shes studying in Cape town. Was told that my daughter cannot book in the laptop as the contract is not in her name. My daughter went to MTN in Parrow mall,she was given a number to call, for mtn repairs, which I called and was told to take the laptop to the nearest HP, my daughter took it to Tygervalley MTN, when she got there she was told to come the next day,as they were offline. I called MTN parrow again, after my daughter was advised on MTN Twitter page to go to the nearest MTN store, but the lady I spoke to said the store doesnt book in laptops.

So I have been sent from from pillar to post, given different information, by the consultants that works for the same company. Service provider that is as huge as MTN and yet offering such a pathetic service to their clients is so disappointing. I ended up taking the laptop to a private technician, and had to pay extra cash, as my daughter was falling behind with her school work, since most of her studies are online. I will never renew my contract, after more than 10 years, I've had it with the poor service from MTN