WB
Werner B
1 reviews | Active since Jan 2013
16 Jul 2015, 14:49
Pathetic customer service.Accounts dep useless
Hi, <br> <br> I would like to find out why I haven't received my account statement since Feb 2015? Not one statement was emailed to me.<br> <br> Please can I receive feedback on whats going on? Additionally my account seems to be in arrears, how is this possible if MTN is suppose to deduct my monthly account fee from my bank account? Currently for some reason it indicates that my account is close to R1000 outstanding? This is the second time I have complained and still nothing has been done. My next step will be to forward the matter to ICASA to hopefully force MTN to help me.
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 13:28Hello brink.werner,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have resent invoices from the February until July for your perusal. According to our records, the current balance for the number provided above is R170.22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have resent invoices from the February until July for your perusal. According to our records, the current balance for the number provided above is R170.22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Aug 2015, 13:28
Official
Hello brink.werner,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have resent invoices from the February until July for your perusal. According to our records, the current balance for the number provided above is R170.22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have resent invoices from the February until July for your perusal. According to our records, the current balance for the number provided above is R170.22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***