KD
KERISHA D
1 reviews | Active since Jul 2017
27 Aug 2019, 13:35
PATHETIC CUSTOMER SERVICE
Hi , so I took a New MTN Data Contract on 18th July 2019. The july special was R199 for 40GB of data a month , this was done via Telecom and confirmed with the consultant that it is R199 (Call recordings should be pulled), I did not receive my contract since , until I received my bill and queried the amount. I received my contract now 27th August and see my Contract amount is R300. MTN did not have a deal for R300 in July ! so how is it that I am being charged this amount ? I have called every department and have been pushed around without resolution. All I can say is , this is just pathetic Customer Service and this needs to be RESOLVED !!!!
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Replies (2)
MTN South Africa's replyOfficial
28 Aug 2019, 09:06Good day Kerisha
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply28 Aug 2019, 09:06
Official
Good day Kerisha
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
KD
KERISHA D's updateReviewer Update
05 Sept 2019, 10:57Thank you Ayanda for your help and assistance in sorting this out for me. as I was getting no where doing it on my own. MTN is lucky to have an employee like you, dedicated and really helpful.
Keep up the Excellent work
Kind Regards
Keep up the Excellent work
Kind Regards
KD
KERISHA D's update05 Sept 2019, 10:57
Reviewer Update
Thank you Ayanda for your help and assistance in sorting this out for me. as I was getting no where doing it on my own. MTN is lucky to have an employee like you, dedicated and really helpful.
Keep up the Excellent work
Kind Regards
Keep up the Excellent work
Kind Regards