Pathetic customer service

I've gotten absolutely pathetic Service from MTN Cornubia. They don't know the meaning of customer service, its really disappointing! My Fiancé went to the cornubia branch on 17th June 2021 to give he's device as he was unable to charge the phone, we spoke to a gentleman , we did advise we did not have the customer agreement and we were advised we needed the box with the phone so we went In on the 18th of June 2021 and was assisted by a lady named "Nadine Naidoo" she booked the phone in for assessment. Today is 12 days that has passed and we got a call to come in as the assessment was rejected because we didn't have the customer agreement, so we went in today and whilst we were there , the gentleman that assisted ,printed the agreement off the system.. Why wasn't this done in the first place? It's now 12 days and we still don't have the device.

The consultants at the branch and rude and unprofessional, this isn't the first time I've had terrible service from MTN Cornubia.