Pathetic Customer Service

MTN uses my funds and debits another customers account with R2500. After numerous calls to the call centre and going in store to help resolve my issue over the past three months, still nothing has been done.<br> <br> I spoke to a consultant yesterday and he had the nerve of asking me why my account is in arrears when I told him the nature of my call was because my account was paid and I needed to query why my payment was credited to someone elses account and when I try explaining to him he cuts the call???<br> <br> Then I call back and speak to Lerato Mahole who asked me to email her the payment receipt and proof that the payment was done from my account. So i sent her my bank statement reflecting the R2500 paid. I emailed her this morning but have not received even an acknowledgement that she received my email.<br> <br> How much of my time should I use to run between branches and sitting on the cellphone must a person do to get any answer from MTN. All the proof was given in store and to your call centre yet you cannot even rectify your mistake. <br> <br> I hope to get some feedback hopefully but I will not be looking forward to hearing from MTN as I guess all their staff are way to busy to handle queries.