1 reviews | Active since Feb 2012
Pathetic Customer Service
I took out a Top-up Contract with MTN last year for a set amount of R469-00 per month. All of a sudden MTN increased the amount from R469-00 to R523.83 in March 2015, RR681.46 in April 2015 and R669.28 in May 2015. A top-up contract is supposed to be for a set amount per month!! Where does this extra R200 come from and for what!!?? I went into the MTN, Woodlands store numerous times to enquire about this and every single time they promised to find out what is going on and to phone me back. They never called back!! First of all, I think it is pathetic to sign a contract for a set amount per month and then the service provider still charges whatever they feel like every month!! Secondly, the customer service, trying to sort out this problem, is more pathetic!!
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience.
Do note that your current package is a My MTN Choice 100, on the package there is a usage limit set for R200 over and above the airtime that we provide monthly, this could be the reason why your invoices seem to be higher, you can get more info on your package by going to, https://goo.gl/gGXfau. Do also use the *141# USSD string to change your limits and monitor your usage. We would also like to apologize for the bad service experience at the store, and with feedback like yours we can put measures in place to make things better.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience.
Do note that your current package is a My MTN Choice 100, on the package there is a usage limit set for R200 over and above the airtime that we provide monthly, this could be the reason why your invoices seem to be higher, you can get more info on your package by going to, https://goo.gl/gGXfau. Do also use the *141# USSD string to change your limits and monitor your usage. We would also like to apologize for the bad service experience at the store, and with feedback like yours we can put measures in place to make things better.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***