PATHETIC CUSTOMER SERVICE

I have been counting down the days for my MTN contract to expire in order to TRANSFER MY CONTRACT TO PREPAID to port my number to a more sufficient service provider.<br> <br> 4 June, the date of my contract expiration, finally came around after more than two years' frustrating lack of service.<br> <br> I have been in various MTN stores, holding the call centre line, sending e-mails and complaining on social media for the past week. My number is still on contract.<br> <br> On Tuesday, 5 June, MTN Woodlands confirmed that my number has been switched to prepaid. On Wednesday, 6 June (after queuing half an hour with one consultant on the floor to assist 5 waiting customers), MTN Menlyn said my number is, in fact, still on contract. The few times that my phone call on the call centre line is actually answered, I am being told that I must wait for a confirmation phone call or message.<br> <br> I have been waiting for two years and one week now.<br> No feedback. No confirmation. No service.<br> <br> MTN is a complete waste of time.<br> <br> It would make perfectly sense if the MTN cancellations department - if it even exists - is snowed under due to all the clients cancelling contracts due to a lack of service.<br> <br>