PATHETIC CUSTOMER SERVICE
<p>1 called mtn in the beginning of march 2017 regarding poor signal at my workplace , unfortunately i did not take down a reference number but was promised that technician would get into contact with me to resolve the issue. it is now almost 2 months and i have had no response from mtn.</p> <p>i even went to the gateway store ( Umhlanga) and filled out a form to submit a query and after numerous calls to Denver Samuels i have had no joy. He has told me that he had send it to the relevant departments but he also has not had any response from them. this is really sad as we are bound to a contract and are given poor service yet still have to pay for it.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Thank you for your response. Please can i have an approximate time regarding feedback on my complaint.
Thank you
Thank you for your response. Please can i have an approximate time regarding feedback on my complaint.
Thank you