Pathetic customer service!!!

<p>I app**** for a N4L contract in Dec 2016. I received an sms on the 29 Dec 2016 saying that the contract was approved and the courier company will be in contact with me shortly. My sim was activated on the contract sometime thereafter. Yet to date I am still waiting for the courier company to get hold of me.</p> <p>I contacted your ********** 667 call centre previously on the 06 Jan 2017 and waited 11minutes and 01seconds for my call to be answered before I ended up hanging up. I then logged a query on your web portal and got a response to say it was received and someone will contact me. To date no contact.</p> <p>I called again today 25 Jan 2016 at 10H28 to your ********** 67. Got through to a very impatient agent named Alicia, who barely listened to me and eventually she delivered her wrap up greeting very politely and ended the call on me whilst I was still speaking. </p> <p>On this call she automatically assumed at first that the number I was calling from was the one I was querying. When I tell her I am querying a different number she gets very defensive and says she was checking my ID number and not the number. Well give her the benefit of the doubt for that.</p> <p>Further on this call she states that the courier package was sent out and returned; gives me a number that they contacted me on and says there was no answer. I try to let her know that the number she is saying they called me on is not my number. She then responds again very defensively to say that she did not say that was my number but she is reading what the courier company said.</p> <p>She then tells me that the agent that did my contract is no longer working there. I ask what does that have to do with me and she says she took down my information incorrectly.</p> <p>Every time I tried to stop her so I could respond she carried on speaking over me.</p> <p>To cut the long story short, I was told that she is sending an email to a supervisor. And then she very quickly wraps up her call and ends the call and all the while I was still trying to tell her something.</p> <p>MTN - your service has deteriorated pathetically. Just go back and track all calls made to your 173 and 808 from my number and listen to the calls. You need to spend a lot of time training all these agents; internal agents or outsourced ones.</p> <p>One of my calls for another query, the agent cut off my GPRS services when all I was calling for was to terminate the BIS services on my line. </p> <p>Other agents were just simply rude.</p> <p>Can someone please contact me about the phone that I am still awaiting delivery off!!</p> <p>And sort out your agents like Alicia and the rest.</p>