Pathetic customer service

I took out a home internet . And paid un advance . I was disconnected because of a glitch that had wit debit orders . They disconnected me and asked for payment in advance which I paid . I waited an entire month bt was neva reconnected . This was the beginning of feb 2026. I then had to cancel my services and requested a refund 4 my advance payment at the beginning of March 2026. After over 4 visits to the store in westwood and of 15 or 20 emails was ask to provide bank confirmation letter copies of bank statement . My id . Address. Which bank . Type of account . Al this gve over 3 times to dif consultants . Each makin promises of payment bt nothing has bn done . On the 25/5/2026. I was told 5 business days il hve my money in my account. Still nothing . I had to resubmit all my details al over agn . Now im told I hve to wait another 7 to 14 days for my money totally disappointed and the mtn call center the consultant are rude and no knowledgeable. The deserve a zero rating to b honest