Pathetic Customer Service

<p>I booked my phone in at MTN Vincent Park on 24 June 2016 for a warranty repair on my LG G4. After a week i was contacted by the repair center and advised that my device would be completely replaced under warranty and that it would take 3 working days to ship to the store i handed it into. To date, I have not received my device! At my own expense, i have called the store i booked the phone into almost every day for an update because they never call back. I have called the repair center, the courier company several times for them to track where my phone is and nobody seems to have a straight answer. On the same day, i was told it was in a warehouse in Midrand and Port Elizabeth. It turns out that my phone was sent when they originally told me it was being replaced but was sent to the incorrect store in East London. Instead of contacting the correct store and delivering it there, the store rejected the phone and sent it back to Port Elizabeth. After 4 weeks of continuously asking where my phone is, it turns out it has just been sitting at a walk in store in Port Elizabeth since the 7th of July!! I was then told it would take 3 MORE working days to ship it to East London, that was a week ago. I contacted the store manager again because as usual i was not contacted back and have now been told that it has not even been dispatched from Port Elizabeth to Eat London, WHICH FOR SOME REASON WILL TAKE ANOTHER 3 DAYS!!! The store manager cant give me and answer and i still sit without my phone, WHICH I HAVE BEEN PAYING FOR, FOR 2 MONTHS AND USING MY AIRTIME TO FOLLOW UP. How can this be even legal!? Do I need to start getting a lawyer involved just so that I can get my phone. Not once was i offered a loan device and i require a phone to do my job!!! At the very least i expected them to ship my phone over night to me after making me wait but all i get told is it will take 3 more working days to ship, and then nothing gets shipped!! I have never dealt with such poor service! I have been a loyal customer of MTN for the past several years but i doubt i will be renewing my contract after this, if i even get my device back as well...</p>