Pathetic Customer Service

The most disgusting customer service department ever . I have spoken to 10 different people in the space of a week & 8 out of the 10 people gave me a different story each time . They are extremely unfriendly & it seems they are just there to get paid every month & don’t actually like or care about their jobs . They are not trained very well on their products either . I have been waiting a week for a lady by the name of Melinda who is supposedly the supervisor for the customer support department , to give me a call back . 4 different agents have taken my details & even used the words “I promise she will call you back within the next 5-10 minutes” & yet NOTHING! I even offered to hold the line at one stage , until she was available but was told she is dealing with lots of other escalations & I am “not allowed to hold for her”. This is pathetic service. My last call to MTN was this morning (09/11/2024) at 11:50 & the lady muted my call after I advised that I wanted a refund if my WiFi line would not be switched on for the month of November. The call was then cut 2 minutes later after I refused to end the call .

I will be taking this matter further & will be cancelling my WiFi contract with MTN