Pathetic Customer Service

Pathetic customer service from the MTN Customer care Legal team on query 456389. Whilst attempting to renew my cellphone contract I was informed that an old contract which I closed last year was handed over to the legal team as MTN itself failed to cancel the contract on their end. As a result I could not do the new contract renewal as the account is with the legal team who do not provide details on the status of the query. furthermore when you call the 083 135 customer care line, you are placed on hold for almost 35-40minutes to speak to a consultant, thereafter an automated voice message informs you at 11h00 during a workday "that the call centre is closed, please try again during office hours".

Despite your Gatemax branch trying to assist me in the absence of getting any feedback from the Customer Care centre they are also experiencing a lack of response from the Legal Customer Care team.

There is no feedback on this matter. MTN is really pathetic and disregards customer care. I wont be renewing my contracts with them and I recommend that others move over to Vodacom or Cell C as MTN is ****!