KM
Keegan M
1 reviews | Active since Jan 2019
11 Jun 2019, 09:48
Pathetic customer service
I am ao ****ed of with this company, to get any sort of response from them proves to be impossible. I have paid my account every single month I have had my contracts, now I suddenly owe them 2500 and my account is going to get suspended within two days, this is so pathetic. I have been on numerous calls, I have been fighting with them to get the assistance I require. Really cant wait for the contracts to finish so I can move to a provider who actually cares about the customer.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Jun 2019, 12:10Good day Keegan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note an amount of R 2,532.80 is overdue. Among other fees it is as a result of the raised promo(device) fee for two months, February and March 2019, which you are liable for. Also note there was a pro rata amount raise for the period of April 1 (date of upgrade) to 11 April 2019 (invoice date).
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note an amount of R 2,532.80 is overdue. Among other fees it is as a result of the raised promo(device) fee for two months, February and March 2019, which you are liable for. Also note there was a pro rata amount raise for the period of April 1 (date of upgrade) to 11 April 2019 (invoice date).
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply12 Jun 2019, 12:10
Official
Good day Keegan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note an amount of R 2,532.80 is overdue. Among other fees it is as a result of the raised promo(device) fee for two months, February and March 2019, which you are liable for. Also note there was a pro rata amount raise for the period of April 1 (date of upgrade) to 11 April 2019 (invoice date).
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note an amount of R 2,532.80 is overdue. Among other fees it is as a result of the raised promo(device) fee for two months, February and March 2019, which you are liable for. Also note there was a pro rata amount raise for the period of April 1 (date of upgrade) to 11 April 2019 (invoice date).
Warm regards,Mazwi ZumaComplaints Analyst