1 reviews | Active since May 2016
PATHETIC Customer Service
<p>I received a massive bill from MTN for May 2016, charging me R2300 for data alone! When I queried it, they were quick to come back explaining to me what Packet Switch Data is. when I told them that I know what it is, but that I require a detailed report of what data they claimed I use, ALL my emails are ignored. It is absolutely pathetic! How can my data from average R700 per month for the last year+ jumped to R2300 if we did not download apps or do anything differently. </p> <p> </p> <p>Got a reference (***4), but that was it. I am just being ignored and trying to call them is close to impossible!</p> <p> </p> <p>PATHETIC! I am not letting this go MTN, I need answers</p>
Good Day DeanLM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day DeanLM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***