pathetic customer service.
MTN customer service is the worst!
I called in to query the debit order that went off my account and I was told about some limit increase that I apparently requested, I disputed that and requested that I be provided with proof but the consultant become defensive, became very rude, straight up refused that I speak to her manager telling me there is no manager and hung up on me.
This is regarding my money and will not accept such poor service.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
29 Nov 2018, 12:48Good Day Lindokuhle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly provide us with the cell number in question or your ID number so we may investigate.
Warm RegardsBrendah LangaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly provide us with the cell number in question or your ID number so we may investigate.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply29 Nov 2018, 12:48
Official
Good Day Lindokuhle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly provide us with the cell number in question or your ID number so we may investigate.
Warm RegardsBrendah LangaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly provide us with the cell number in question or your ID number so we may investigate.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
's updateReviewer Update
29 Nov 2018, 13:15CELL NUMBER- ********** 153
Please can you also advise on the poor service I received. As a customer, I do not believe I should be spoken to in that manner.
's update29 Nov 2018, 13:15
Reviewer Update
CELL NUMBER- ********** 153
Please can you also advise on the poor service I received. As a customer, I do not believe I should be spoken to in that manner.