Pathetic Customer Service!!

I have officially had the worse the experience with MTN and the contract is not even 3 months old.

I took out a contract with you guys, a week later we finally put on the phone to discover that the phone cannot make out going calls. Took it back to store where we bought it and they said we need to make a appointment with someone else at ANOTHER branch. So I need to take off work to visit someone that can try to fix my phone.

We finally managed to find someone at ANOTHER MTN branch to have a look at the phone who confirmed its some sort of software problem. Cool!, take it back into the store, for the damn clerk to continue going on over a box divider? A damn box divider, you so helpful. After getting that sorted the phone was finally booked in on the 2nd of September.

On the 20 September which is exactly 2 & Half weeks later, I literally called the store 15 times, with no one picking. 15 times??? Exceptional customer service s****s. The 23 September I went into the store, 3 weeks later the store tells me I need to phone the repair center, seriously I need to phone, not you guys???? But the promise of course to be called back which never happened! Wednesday, 26 September the repair center gets back to me just to tell me the phone has left there premises the 14 Sept already? So delivery took more than 10 days right?

I collected the phone yesterday, with no damn charger!!! I am so damn annoyed that the manager ended up giving some **** charger just to get me out of the store. Now the debit order will go off as per normal, even though I was delayed this long???? All my wasted airtime and fuel running after your *********** staff just to receive no feedback!!

According to your old reviews no one will probably reply, but keep it up.. I will definitely not be coming back once this **** contract has ended.