PATHETIC CUSTOMER SERVICE!!!

Can somebody from MTN respond to my emails pleaaaaaaase, as we cannot call - your call is picked up by different person and you have to repeat your complaint a million times.

18 July 2018 - took my device for repairs, up until today I am being given a run around and no one is willing to assist, let alone picking up the phone and call you. YES we do understand that you have million customers that you deal with BUT all those customers pay for their services. Today is the 14th of August but the issue is not even close to be resolved. Staff is *********** including supervisors; 1. Charelle Brockman (customer service) responded to emails 2. Edith Itshegetseng - rude, not even interested in your complaint 3. Kabelo Mohlamme (supervisor) - not even sure if he knows that he is a supervisor and what he is there for. Not interested, does not take you seriously. He cant even pick up the phone and find out exactly what is the issue. This person needs to go for training, he is drowning in that position - maybe the company does not train these people enough. 4. Mbolokazi Mgemane (Retention) - just responds without reading and understanding the issue at hand.

Its the 4th week now without my phone, and I will be billed for it month end still. I would really love to cancel my 2 month old contract due to the service I am receiving, however they are too quick to tell you about the cancellation fees BUT they do not offer the service that goes with payments that we make. I have emailed Kabelo yesterday and today but he did not bother to respond. I will really appreciate if a Manager can give me a call, because clearly the Kabelo guy is not interested.

Annoyed customer!!!