1 reviews | Active since Jun 2016
PATHETIC CUSTOMER SERVICE
Good Day
Yesterday I went to Pavilion whilst there I decided to go to MTN Service Centre to check for an upgrade. Anyway my wife and I waited for a consultant to assist us. Unfortunately, no one did, yet they saw my wife and I.
There were about 4 consultants doing absolutely nothing and just sitting in front of their computers.
The MTN staff need to understand that we are paying customers and they are not doing us any favours. If it wasn’t for us customers they won’t have jobs.
The Service we receive is pathetic another MTN Store with pathetic staff is Overport Mall –The Atrium, so unhelpful and unfriendly.
With this kind of Service many customers including myself will be going to Vodacom for better service and well trained helpful staff.
Absolutely disgusted with MTN’s staff.
Remember I pay your salary.
Regards C.Kisten ********** / **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our Retentions will assist in discussing the upgrade and getting a resolution
You may email the MTN contract numbers that you require an upgrade to be done on to this email : : ***
Warm regards
Eunice,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our Retentions will assist in discussing the upgrade and getting a resolution
You may email the MTN contract numbers that you require an upgrade to be done on to this email : : ***
Warm regards
Eunice,