PATHETIC CUSTOMER SERVICE

Yesterday I called mtn sales to make application for an additional contract and the agent I spoke to hung up the phone on me. I then called again and when I asked for the Apple iPhone se I was told to please hold and was placed back into the que. On the third attempt I was told there is administration fees on my account preventing me from getting an additional line and that I was to call customer care for assistance with this first. I was put through to customer care where I was told there is nothing wrong with my account and I pay my account on time every month only I do not use direct debit instead I pay via eft from my banking app. I then called sales again and a very kind gentleman assisted me with the application for the Apple iPhone se for R299 pm. Today I received an email saying I do not meet the criteria and you cannot proceed with my application. This is utter and total BS as I am a paying customer since the start of my contract, my method of payment is up to me and entirely my own discretion. I pay cash and so do many other customers why should I be denied an additional contract when my track record with you speaks for itself. If this is how you treat your customers then you should be ashamed of yourselves because this is pathetic customer service and the worst customer retention EVER!!!! If I am not assisted with an additional contract then I would like to cancel my service with you and take my business elsewhere and I will continue to take to social media platforms such as twitter and Facebook and I will tell the world about the **** customer service and customer retention that is offered at mtn a pathetic excuse for a business.