Pathetic customer service

Good day. I upgrade my phone on 2 January – they had a special where you don’t pay for the thirst three moths “the first free months are on us” I confirmed with the Consultant and he assured me that he loaded it like that we won’t pay a premium for the first three months only a connection fee that will be debited from my account. This month my full premium was deducted (everything is capped so nothing was over), I phoned the call centre after spending 20 minutes on the phone with them, she provided me with a reference number. I had no feedback after that so I phoned yesterday, the system was offline, I phoned again today and the lady who assisted me said that I have to send proof, they do not have a copy of the contract signed or the Brochure, so now the onus is on me the customer to send proof, surely you have the contract that I signed and access to your brochure that advertised the special. Surely customer service must sort it out, it is a problem on your side – I don’t have time to spend hours on the phone – I wor**** And customer service’s work is to serve customers, resolve queries, go above and beyond – but obviously not at MTN. I am extremely disappointed. But as you have not honored the agreement and are not willing to assist, you have now cancelled the agreement, I will bring the phone back to the store and go to Vodacom where all our other contracts are and where we do not receive service like this.