PATHETIC CUSTOMER SERVICE

I am an existing mtn customer trying to apply for an additional line. After waiting on the line for over 30 mins to speak to an mtn direct agent I eventually got through and was greeted by a woman. She then asked how she could help and I explained I was trying to apply for a contract, she then advised that they would require my documents first and I objected by saying that I am an existing customer who needs an additional line. She then said ok and that she would help me but instead she dropped/released the call back into the cue.

Not only is the call centers service pathetic and appalling but the in store service is not much better either. I have been to many mtn stores in the 3 months of being a customer and each time the service was worse than the time before. Kenilworth center - I wanted to pay my account and was told they do not take payments in the store, this is utter bull**** as I have seen many customers pay their accounts in store before. Liberty prominade - waiting to be helped for a very long time while 3 store advisers are helping one customer who has purchased an Iphone. Eventually when I was helped the lady had a bad attitude and never made eye contact with me one time, instead she was still fixated on the woman buying the iphone who bare in mind already has 3 people helping her while others sit and wait for hours.

The website is pathetic as well as I have tried to apply for an additional line online many times only to receive an email confirming this and saying someone will call you in 48 hours however no one ever calls.