Pathetic customer service

A contract was taken out with Mtn on the 8/8/2017 for R339 (excluding Standard bank staff discount) Huawei, P10 lite. This is month 3 that I have been charged the incorrect amount, R364. Upon numerous attempts to resolve this with the place that I took the phone (Simmonds Street - Xolani Mthabela - ********** 164. He advised a query will be logged as I was definitely billed incorrectly. I visited the store more than 5 times requesting feedback and until this day, still no feedback received. I called Mtn on 808, and was told that their department is waiting for my package information from Xolani, when speaking to the consultant, he advised that he is waiting for the billing department to get back to him. Inconsistent information received, I visited the Mtn store today - 27/11/2017, was advised by a consultant that the only person who can assist me is Xolani and he is on leave for the week. Once again, pathetic customer service received from the lady who helped me, she was rude and couldn't be bothered to help further. I was advised that she will give Xolani the message to call me back when he is in the office. Which is what im promised each time I visit the store but no action/information is received.

My overall customer service received from the Mtn Simmonds store was shocking, they are poor in customer service and query resolution. The staff need customer interaction s****s as they have no urgency and lack basic s****s when dealing with clients. I would not recommend anyone to purchase a phone from this store especially due to the fact that a sale is pushed but when a query arises no one assists or shows interest in this. I am appalled and disgusted by such, especially coming from a reputable company like Mtn!