Pathetic Customer Service

I am a first time Mtn contract client and this is the run around I have to endure, not to mention hours on the phone and no one seems to know what the hell they're doing. Money wasted just to activate a contract sim card with my existing cellc numbers!!!!!!!

Rewards Co made contact with ME for a contract, which I initially refused, as I was on a cell c and didn't want to go thru the hassles of porting my number over. Eventually I agreed to take up the contract. I was explained that mtn will be able to do the porting so that I can keep my same number when moving over. What a joke!! Spoke to zintle, kreason, TL Thapelo Tsolo, couldn't help. And cherry on top was this blatant rude, condescending, sarcastic agent names Thuso Mokoena.

The actual person that was able to assist me (Lebo - porting dept) is now unavailable every time I call.

Times and dates of calls:

16/10/2017, ref number: ********** 6 17/10/2017, spoke to Zintle and Kreason Govender – feedback sent to channel queries, who was supposed to make contact with me, still waiting. 19/10/2017, spoke to TL – Thapelo Tsolo, ref number: ********** 45, He advised he will resend the email to channel queries so they can provide me with feedback. Out of SLA, still no feedback from TL nor Channel Queries. 21/10/2017, spoke to Madimla, told me how to port to MTN network, she of course did not listen when I said I have a prepaid number which needs to be ported to Contract, made to do this and still no success. 24/10/2017, ref number: ********** 21, spoke with Thapelo, still no feedback. Said will escalate the matter to his Manager, quess what, I’m still waiting for that Manager to make contact. 26/10/2017, ref number: ********** 94, spoke with Felicia, referred me to the porting department, wasn’t interested in assisting but passing the buck. 26/10/2017, spoke with Lebo, directed me to get mtn prepaid simcard and port from cellc prepaid to mtn prepaid then call back so she could move my numbers over to mtn contract – number for life. Can’t seem to get hold of Lebo since the porting was successful. 03/11/2017, spoke to Thuso Mokoena, what a rude, sarcastic, condescending agent, that seriously needs to learn how to speak to customers, oh my gosh, she’s a joke!!! I asked to speak to Lebo, no sorry she’s not in. Then I ask to speak to a manager, no sorry no managers available. She has the nerve to tell me that there are no team leaders in that department, nor managers. How do you refuse a client to speak to a superior??? Then the agents in the back ground listening to the call is laughing and making jokes as my complaint in probably funny or the fact that this THUSO MOKOENA IS HILAROUS IN THE MANNER SHE SPEAKS TO CUSTOMERS. WHERE DID YOU FIND THESE RUDE AGENTS!!!!!!

I am utterly disgusted that not one single agent nor team leader is able to resolve this query and that it’s still not resolved!!!!! Is this how you treat your clients??? Honestly, it’s appalling!!!!

I hope someone will take the actual time out to read and respond with a resolution to my issue!!!!!!

Frustrated Client