JL
James L
1 reviews | Active since Mar 2009
07 Mar 2016, 14:05
Pathetic Customer Service
I have requested, numerous times, for the cost of cancelling my 3 contracts with MTN. 2 weeks later and I am still waiting. Everytime I contact MTN its a new person and I start again, having to explain my NUMEROUS reasons for wanting to cancel. Then being mailed by retentions and AGAIN having to explain to them via mail my resons for wanting to cancel. Then you reply and get an auto reply \DAR VALUED CUSTOMER. THANK YOU FOR YOUR CONTINUED SUPPORT...\" <br> I'M TRYING TO DUMP YOU LOT!!! WHAT CONTINUED SUPPORT?!?!?!?!?! <br> You cannot even get this much right!!!!!! I have sent my info God knows how many times and keep getting ignored!!!"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Mar 2016, 10:45Hello jimmyliv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per reference number *** we note that the Retentions Team have made contact with you regarding the matter on Tuesday, 08 March 2016 09:23 AM
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per reference number *** we note that the Retentions Team have made contact with you regarding the matter on Tuesday, 08 March 2016 09:23 AM
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 10:45
Official
Hello jimmyliv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per reference number *** we note that the Retentions Team have made contact with you regarding the matter on Tuesday, 08 March 2016 09:23 AM
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per reference number *** we note that the Retentions Team have made contact with you regarding the matter on Tuesday, 08 March 2016 09:23 AM
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,