BB
Bianca B
1 reviews | Active since Mar 2013
03 Mar 2016, 19:25
Pathetic customer service
App**** for contract, store is adamant about having a pay slip, I fill out all paperwork- send payslip 9am the next day- salesperson doesn't call me back, I call at 12- has not submitted a thing AND asks me questions I've already filled out on the application form! By 4pm no feedback, she then has not even started on the number port, that takes another hour, after all this she activated the contract on the wrong phone model, now I have to suffer because of the stores incompetency! Marvelous! Losing business is definitely on their table!
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2016, 15:02Hello biancaboodaya,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
MTN South Africa's reply04 Mar 2016, 15:02
Official
Hello biancaboodaya,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda