Pathetic customer service

So disappointed in your after sale service.

- I had been on a month to month contract about 6 months without any hassle. So one of the agents called me to offer me a 24 month contract and to leave the month to month contract. - I agreed to the 24 month contract because I was happy with the month-to-month service and the connectivity was good. - A month later, my service is discontinued and it turns out I have not paid. This was rather shocking because all along there was a debit order that went off on a monthly basis so it seems that the agent changed my profile to cash instead of debit order without my consent. - I called customer care the lady just transferred me to some third-party provider who only asked for my personal details and promised to call me back and has still not done so. I called again and the other call center agent also made me hold the line without any assistance. It’s been a week now and no one has called me back.