MB
Matthew B
1 reviews | Active since Mar 2015
25 Feb 2016, 07:47
Pathetic Customer Service
Last week I have sent 4 emails to customer service requesting my settlement letter and cancellation of contract letter on proper PDF, the first response was a full day and a half later were they tried to \retain\" me as a client.<br> <br> After being irritated at the slow response I then rep**** stating No, I need those docs ASAP as I do not wish to be apart of MTN anymore. It has been two days now since that email and i have STILL gotten no reply!<br> <br> Because of this pathetic client service I will be switching the SECOND I get those documents and will never recommend MTN to another living soul"
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2016, 08:30Hello MatthewBrand92,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please find below the estimated early termination fees for ***:
Apple iPhone 5s 32GB
Handset Charge R 13199 / 24 * 8 = R 4399.66
+ R 512.99 (unbilled invoice)
+ R 419.00 (current balance/ outstanding balance)
Estimated Total = R 5331.65
Payment should be made to the below account, prior to the cancellation of the contract:
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please find below the estimated early termination fees for ***:
Apple iPhone 5s 32GB
Handset Charge R 13199 / 24 * 8 = R 4399.66
+ R 512.99 (unbilled invoice)
+ R 419.00 (current balance/ outstanding balance)
Estimated Total = R 5331.65
Payment should be made to the below account, prior to the cancellation of the contract:
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply26 Feb 2016, 08:30
Official
Hello MatthewBrand92,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please find below the estimated early termination fees for ***:
Apple iPhone 5s 32GB
Handset Charge R 13199 / 24 * 8 = R 4399.66
+ R 512.99 (unbilled invoice)
+ R 419.00 (current balance/ outstanding balance)
Estimated Total = R 5331.65
Payment should be made to the below account, prior to the cancellation of the contract:
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please find below the estimated early termination fees for ***:
Apple iPhone 5s 32GB
Handset Charge R 13199 / 24 * 8 = R 4399.66
+ R 512.99 (unbilled invoice)
+ R 419.00 (current balance/ outstanding balance)
Estimated Total = R 5331.65
Payment should be made to the below account, prior to the cancellation of the contract:
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***