Pathetic Customer Service.

My mother renewed her wifi contract at MTN Southgate where she was assisted by one Pheto(sic),who in a moment of *****ulent hysteria decided to increase unbeknownst to my pensioner mother,her contract from 24months to 36months.We went in to the store where the manager told us Pheto has been moved to Northgate Mall.I made contact with one Freddy Dlamini who decided to accost me for having called his mobile number.Instead of this arrogant manager Freddy Dlamini resolving our issue he purported to call the Southgate branch and chastise them about his personal calls.What a pathetic customer service experience and feel ashamed that these individuals are put incharge of being the face of MTN.Shameful experience.