PATHETIC CUSTOMER SERVICE

MTN billed me this month for bundles added in July and paid for on Aug bill. THey also charged me out of bundle rates for Data after i added a CAP on the account. Then when i tried to add a bundle this month i get the system wont allow, 3 tickets raised to their helpdesk and i was told 3-5 days for response. Called call centre today and 1st lady puts me on hold for no reason for 6 min and then the lines drops (Hmmmmm - thinkg call avoidance or she is too *********** to deal with the query). Called back and spoke to Jabulani who said he cant help and i must call switchboard on *** but cant tell me which department to ask for.<br> <br> When i asked for a manager i was told there are no managers on the floor - WOW, no managers on an entire operations floor - i am a manager in a call centre and we never leave our floor unattended by someone. <br> <br> When asked for the complaints procedure- - Jabulani did not know what it is.....<br> When asked for which regulatory body they report to - Guess what, again Jabulani did not know who it is.<br> <br> I WANT THIS PROBLEM FIXED NOW AS YOU ARE TRYING TO CHARGE ME NEARLY R1000 EXTRA THIS MONTH, FIX IT NOW OR I WILL ESCALATE TO HEAD OFFICE AND OMBUDSMAN