Pathetic customer service

I have received the worst service ever from the MTN messenger team. The consultant refused to provide me with their name however their initials are LA. They gave me incorrect information about the usage of social bundles when I disputed the feedback they became aggressive and kept on sending me the same robotic incorrect message each time I wanted them to send me the ts&cs supporting the information that they provided. Another person intervened and sent me a link however the "rule" that this LA referred me to is non-existent. I am appalled by the type of service I received from MTN! I even had to call into the call center and guess what? The lady who was assisting me did confirm that my understanding of the product is correct and that LA provided me with incorrect information repeatedly! People who work in social media teams are supposed to have excellent product knowledge and great people's skills, no? I am disappointed by this service and will not be renewing my contract later this year when it ends, I can't be dealing with the likes of LA.