Pathetic Customer Service

I spoke to Adolf (30/01/2015), he was very unprofessional and highly ***********. One would think that call centre agents would have a sense of good customer service as I know they are supposed to be well trained.<br> My December instalment did not go through as arranged to be double debited ,as this did not happen I called in to find out why was my debit order cancelled. Adolf had an attitude and put me on mute for 10mins. I told him while on mute that I will not release the call until I was helped. I heard him talk to people around him and laughing - all this, while I was on hold. He blatantly told me he cannot believe what I say as he has notes from December of my conversation with the previous agent when I made arrangements for a double debit. He did not address the situation at hand. I'm honestly disgusted with the level of professionalism at MTN<br>