PATHETIC CUSTOMER SERVICE

I have been a customer of MTN since 2019 and I was always happy with the service I received up until today (17 April 2021). Last week Sunday, I went into the MTN store at the Liberty Midlands Mall to take out a WiFi contract. I was assisted by a consultant by the name of Mxolisi Mncube. Initially, I wanted to opt for a deal that included a Home Router however, he told me that they do not have one available. He then went on to ask me why I needed a Home Router. I was quite astonished with regards to why he would ever ask me such a question since everyone these days needs a good enough router that you are able to connect a Smart TV as well as other devices. He told me that the portable router does the same job as the Home Router and that is the only one he can offer me since they do not have a Home Router available. I am in the IT field and I was in desperate need of a good network connection since I work from home. I decided to go with the portable router deal to try it out. However, upon doing so I noticed that I was losing network connectivity on all my devices intermittently. I left the portable router on charge the entire time whilst I was working and whilst being on charged, it dropped the connection multiple times. According to the contract, I have seven days in which I can take the device back and that would make today (17/04/2021) the 7th day. When I entered into the MTN store, Mxolisi was at the door so I explained my issue to them. He then phoned his manager, Shane Naidoo in privacy to tell him my situation. I assumed that within 7 days I could come back to the store and get a new one however, he insisted that the router needs to be booked in and I need to come and collect a new one. This is quite inconvenient considering the fact that I live in Howick. I just want to express the disrespect that I received from Mxolisi Mncube. He should NEVER be a consultant. He gave me a serious attitude, spoke on top of my face and wa completely ARROGANT. I AM TOTALLY SHOCKED AT THE PATHETIC CUSTOMER SERVICE. When I was speaking to this consultant today, he actually spoke on top of me and did not give me a chance at all to speak. Is this the kind of training the consultants are given. On top of that, his manager was just as uncouth and refused to assist me as well.