Pathetic customer satisfaction MTN!!!!!

I took a 2 phone contract out at Balfourpark,sales person is Bennie Thaspana, the total amount agreed is R949.00. To my astonishment a total of R1614.00 was deucted on the 27rh ofJuly 2021. Called the call center spoke to Felicia Kuzwayo informed her of the issue, and that urgent feedback is required. Ref nr ***, no sla no feedback, after 3 follow ups on 28th. Call the call center spoke to Nonklankla reqeusting feedback,only to be informed that a ticket is open,reqeusted that a person from the investigating department phone me back,then to be told that nobody calls u back,so dead end after dead end. I proactively told her then to make a note and add it to the previous query logged,informing them that I will reverse my debit order untill the query is resolved as I wont have adequatefunds available causing my other debit orders to bounce,she agreed and informed that a ticket takes 5 to 7 days to be resolved.I asked for the reference to that ticket we said goodbuye and hanged up the call. I checked for the reference nr and this time the ref *** number has the ticket as closed. I called back again as this is confusing and causing me extensive stress,Thobile answered and informed me the reason the ticket says closed is due to the fact that the previous call was asumebly resolved .I again aak her to proactively log and inform the investigations department that I will have to reverse the debit order until the issue is resolved as I have not budgeted for that amount to go off. The best part is she tells me that when they suspend the line I have to call in again and explain all over again and then if the ticket is open they will reactivate the line,*** MTN,oh and based on her a ticket takes 3 to to 5 days to be solved.

I goodwilling suport MTN MTN has no urgency for their customers,it is COVID, personal funds are planned in detail. I am given contradictive information. Nobody cares about my wellbeing. Customer care agents dont know what is going on or just dont care. No interest in Customwr satisfaction. I want someone to investigate and rectify my debit order to what I agreed on, AND CALL ME, NOT TELL ME THAT I MUST PHONE UNTIL IT IS RESOlVED,BASED ON THEM. This is absolute pathetic service I dont feel that anyone is taking this serious,if this cant be done ,then under the consumer act I want the contract cancelled I have done everything from my side to resolve this mattsr but u MTN dont feel anything about ur customers ,I wont allow my bank profile to suffer due to ur incompetance and absolute arogance.