Pathetic Customer Care Services

<p>i took out a contract with MTN which included S7edge and 30gigs of data on the 19th of June 2016. i was told that it take 2-24hrs for the data to be activated. it was not . i called the customer care center 2 days later i was told it has been rectified and should recieve it in 2-24 hrs. i called the customer care center again on the 29th of June , i was told that because i chose a billing date of the 2nd of every month i will only get it then and was given a reference no. on the 3rd i called customer care center and requested to speak to someone in the supervisory position and was told they were all in a meeting. Today the 05th of July i called again and spoke to a supervisor only to be told that the data was loaded incorrectly and that i willrecieve the data in 2-3hrs . it was less than 10 mins and i recieved the data. what kind of customer service does MTN have that only after 5 calls did someone pick up that the data was loaded incorrectly . Pathetic *********** staff that cannot read a screen correctly . now who is going to pay for all calls made ? as consumers we spend hundreds of rands for such pathetic services as something that took 10 mins to do , too 2 and half weeks . something needs to be done for the incomptence of customer care agents . consumers have to hassel for what they have paid for and what is due to them . Utterly disgusted .</p>