Pathetic Customer Care service
<p>MTN is such a *** provider. for the past 2 months, their 808, option 0 number drops. Noone actually ever follows up on the complaints i have given through making use of 173 for prepaid.</p> <p> </p> <p>Please fix your IVR line</p> <p> </p> <p>Fix the damn line</p>
Good day Nomveliso Mzamo,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract department, 808 number has been tested and the call does go through to a consultant when selecting option 0. Please may you test the number again, it should go through.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Nomveliso Mzamo,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract department, 808 number has been tested and the call does go through to a consultant when selecting option 0. Please may you test the number again, it should go through.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***