Pathetic customer care

At the end of September i realized with a shock that my debit has not gone through to MTN. Without hesitation I made a payment and contacted the call centre. They informed me it will be sorted out in 3 days. On Monday the 8th of October I received a sms stating that my services has been suspended. Again, phoning the call centre - I actually spoke to the accountd department. She requested I email her the proof of payment. She gave me her email address and ensured me this will not take long to sort out.

So, on the 8th I send her the email with proof of payment. After sending the email, I phoned to confirm if she has received my email.

Its been 7 days - cant get hold of her, i have send about 10 emails asking her to get back to me. When I phone she is never available. Now its 7 days that i am not able to make phone calls or send a sms.

This is quite frustrating. I have made the payment and now is stuck with a phone I cannot use.

I am really annoyed with the lack of service.