Pathetic customer "Care"

On the 3rd of April I app**** for a mobile contract form my company at MTN Fleurdal, Bloemfontein. At the time, I was told that I'd get a decision later that same afternoon, or the following morning (04/04/2018) at the latest. Between the 3rd of April and today (30 days later) I have not received any feedback from MTN on whether my application was approved or not. I have called the store six times so far, and always get the exact same response: "we'll check and get back to you" - needless to say, that has never happened.

I even emailed them on the "Contact Us" form on their website and didn't get even so much as acknowledgement of receipt. I sent them a message on Facebook, and the last response was on the 16th of April saying "we'll check and get back to you".

Today I went back to the store where I had app****, and was told that my application has been "terminated" and I'll have to re-apply (they couldn't give me a reason for the "termination").

Maybe it's a good thing they gave me this kind of pathetic service at application, rather than after taking out a contract with them! MTN have demonstrated to me that they don't care about customers!