WK
Warren K

1 reviews | Active since Apr 2015

24 Apr 2015, 12:11

Pathetic Customer Care

I just want to say how pathetic MTN Customer Care is. I have now phoned 6 times and have been disconnected all 6 times. Whenever i get through to a consultant (if i get through), i get transferred to another number and everytime get cut-off. <br> <br> Tell me how is one supposed to complain/upgrade/cancell contracts if it is impossible to get through?<br> <br> How does one run a business like this?<br> You would think that after the whole Cell C thing, one would improve there overall business ethic. <br> <br> There's no wonder people are jumping ship.

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 May 2015, 09:33
Official
Hello Warren2770,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
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