PATHETIC CUST SERVICE

MTN had better fix this issue IMMEDIATELY! Around 24 Oct I realized I was being billed much more than I usually pay for my contract with them. I couldnt get ahold of them on 135 so I liased with them through MTN on Facebook inbox. The person I spoke to asked me to draft an affidavit and send certified copy of my ID to an *** email. I sent the docs to them on Tuesday morning, 24th Oct. No one to date has called me. I tried 135 again and luckily got through. Zanele said there was an upgrade & activation done on my account. I told her it was not me. She put me thru to the sales depth and they put me thru to *****. I was told I cannot be assisted because Mobiplus did the upgrade. I called Mobiplus. They told me it was CCS Outsoucing that upgraded my contract. I cannot get ahold of CCS outsourcing. Apparently this upgrade was done on 29 Sep. My statement has someone else's cell number and email address. If MTN CANNOT RESOLVE SUCH ISSUES IN SATISFACTORY MANNER, I AM ASKING THEM TO CANCEL ANY RELATIONSHIP I HAVE WITH THEM NOW. This jumping from 1 dept to another is not what I had bargained for. As we speak, my monthly data is finished, that's NEVER happened before coz I have wifi @ home and work. Call Ref:*** & call ***. MTN RESOLVE THIS AND PAY MY MONEY BACK NOW!