PATHETIC COMMUNICATION SERVICE - DISGUSTING MTN

Being an MTN Customer for so many years and not having experienced any issues up until last month NOVEMBER 2021, when MTN decided that they would upgrade or switch systems and move me as Contract clients and I'm sure quite a few or if not all, over to the NEW SYSTEM without advising or informing us, then not debiting us on the DEBIT DATE provided as per usual, then suspending my account on the 13th December 2021 with a silly SMS on the date, just before suspension. I go into the Branch in Westgate Mall, Mitchells Plain and explain to the consultant / sales associate the issue and him advising that NO PAYMENT received and me insisting that payment went off, only to discover that it did not. I made contact with the Customer Contact Centre when I got home from the branch only to be informed about the system update and switch, and then being told that MTN would contact us to make the necessary arrangements as this is a fault on their side. Upon checking my statement yesterday, I discovered the MTN DOUBLE DEBITED ME without my consent or even the decency of notifying or informing me, how disgustingly disrespectful. I understand that we are responsible for PAYMENT but to just go and debit the money without so much as a PHONE CALL, SMS or EMAIL, is just wrong and disrespectful. When I contacted the CALL CENTRE yesterday the consultant on the line advised me that , it was because no payment was received NOVEMBER 2021 and they have sent out communication to client as well as complaints to MTN, advising them that clients were not informed or notified. I checked my emails and SMS and nothing was received WRT DOUBLE DEBITS. What kind of SERVICE PROVIDER DOES THAT?!!!! NOT AYOBA MTN, NOT AYOBA @ ALL.... I'm honestly disappointed, had you contacted me to tell me, I would not have had an issue, but the fault was on their side and the ;east they could have done was make contact and make arrangements. That money was needed for my daughters school stationary and things... Hope you are happy with the service you delivered!!!!!