Pathetic communication
<p>I have tried on multiple occasions to move a contract to my name and change my contract to a higher tier contract, but MTN aren't phased enough to even help me with the information I require in order to do the transfer. I have tried their call centres who kept directing me to different departments, sometimes the same department that directed me to them... I then tried your Facebook page, this took several days for a generic response where they didn't even bother changing the name on the message... That was 5 days ago... Sick of their poor customer service... </p>
Thank you for your Hello Peter Post.
Thank you for your time online.
We apologize for any inconvenience incurred.
Thank you for your time on line, I have sent to you the documents to your email address ***
Please find the attach transfer application, you may complete this and take it to the MTN store to assist you with the transfer request for line ***. The document will state all the documents required.
New account number will be allocated to the number, transfer fee of +-R170.00 will be added to the next invoice once the account has been finalized.
Please find the attach migration form to change the package to a higher package, please just confirm with the store if there is any migration fee involved.
If you choice the My choice package please make sure to place a usage limit on the device you may ask the store for more assistance on this.
Once the documents is handed in at the store please ask them for the usd reference number to follow up.
Kind Regards,
Alice van der Merwe
***.
REQ:***
Best regards,
Thank you for your Hello Peter Post.
Thank you for your time online.
We apologize for any inconvenience incurred.
Thank you for your time on line, I have sent to you the documents to your email address ***
Please find the attach transfer application, you may complete this and take it to the MTN store to assist you with the transfer request for line ***. The document will state all the documents required.
New account number will be allocated to the number, transfer fee of +-R170.00 will be added to the next invoice once the account has been finalized.
Please find the attach migration form to change the package to a higher package, please just confirm with the store if there is any migration fee involved.
If you choice the My choice package please make sure to place a usage limit on the device you may ask the store for more assistance on this.
Once the documents is handed in at the store please ask them for the usd reference number to follow up.
Kind Regards,
Alice van der Merwe
***.
REQ:***
Best regards,
Thank you for your Hello Peter Post.
Thank you for your time online.
We apologize for any inconvenience incurred.
Thank you for your time on line, I have sent to you the documents to your email address ***
Please find the attach transfer application, you may complete this and take it to the MTN store to assist you with the transfer request for line ***. The document will state all the documents required.
New account number will be allocated to the number, transfer fee of +-R170.00 will be added to the next invoice once the account has been finalized.
Please find the attach migration form to change the package to a higher package, please just confirm with the store if there is any migration fee involved.
If you choice the My choice package please make sure to place a usage limit on the device you may ask the store for more assistance on this.
Once the documents is handed in at the store please ask them for the usd reference number to follow up.
Kind Regards,
Alice van der Merwe
***.
REQ:***
Best regards,
Thank you for your Hello Peter Post.
Thank you for your time online.
We apologize for any inconvenience incurred.
Thank you for your time on line, I have sent to you the documents to your email address ***
Please find the attach transfer application, you may complete this and take it to the MTN store to assist you with the transfer request for line ***. The document will state all the documents required.
New account number will be allocated to the number, transfer fee of +-R170.00 will be added to the next invoice once the account has been finalized.
Please find the attach migration form to change the package to a higher package, please just confirm with the store if there is any migration fee involved.
If you choice the My choice package please make sure to place a usage limit on the device you may ask the store for more assistance on this.
Once the documents is handed in at the store please ask them for the usd reference number to follow up.
Kind Regards,
Alice van der Merwe
***.
REQ:***
Best regards,
Good morning Tyron Lee
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per the telephonic conversation this morning feedback was given. Should you require anything more in regards to the transfer please feel free to contact us again. Thank you.
Regards
Yahya
REQ:***
Best regards,
Good morning Tyron Lee
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per the telephonic conversation this morning feedback was given. Should you require anything more in regards to the transfer please feel free to contact us again. Thank you.
Regards
Yahya
REQ:***
Best regards,
Good morning Tyron Lee
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per the telephonic conversation this morning feedback was given. Should you require anything more in regards to the transfer please feel free to contact us again. Thank you.
Regards
Yahya
REQ:***
Best regards,
Good morning Tyron Lee
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per the telephonic conversation this morning feedback was given. Should you require anything more in regards to the transfer please feel free to contact us again. Thank you.
Regards
Yahya
REQ:***
Best regards,