1 reviews | Active since Sept 2014
Pathetic Client Sevice rendered by MTN
<p>I am so appauled by MTN's treatment. I wrote my complaint on the same site and received an apology directing me to the local shop where I did the activation for further help.</p> <p>I spoke to the manager Steve @ Vryheid MTN and emailed him my details, on following up he told me that firstly he could not get through 808, he then followed up with an email that has remained unanswered 2 weeks later and he is staff @ MTN and he gets no reply. Who am I then in the value chain to get anywhere with my query? He also advsied that he cannot access my details via the internal system.</p> <p>I will repeat my complaint - I took out an additional contract and was charged out of bundle for data usage. After 3 months of querying I was advsied to contact the local shop where I did the activation as it seemed that the free 30gig was not activated timeously. The cheek of MTN, that free gift was taken back @ 25gig after 30days (expiry)and yet MTN has the gall to charge me for usage out of bundle!</p> <p>Account A***</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the activation turnaround time is 2 to 24 hours. The invoice dated 2016-01-13 was investigated by the billing department. The charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the activation turnaround time is 2 to 24 hours. The invoice dated 2016-01-13 was investigated by the billing department. The charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thanks for your feedback Ayanda.
I will be calling to cancel my contract with MTN. I am positive that another network will treat me better than MTN, it can't get any worse.
I wonder if anyone from MTN really reads the clients complaints here on Hellopeter, it seems as if the mantra for MTN is illtreat the clients, take their money, offer a feeble apology with no recourse.
Thanks for your feedback Ayanda.
I will be calling to cancel my contract with MTN. I am positive that another network will treat me better than MTN, it can't get any worse.
I wonder if anyone from MTN really reads the clients complaints here on Hellopeter, it seems as if the mantra for MTN is illtreat the clients, take their money, offer a feeble apology with no recourse.