AS
Anushka S
1 reviews | Active since Jan 2016
02 Mar 2016, 13:12
Pathetic Client Service once again
I am still awaiting a formal pre-cancellation letter showing the amount outstanding. I have been waiting for our 5 months for this. MTN has become a disgrace. I can't wait to cancel my contract and migrate to another network. Can somebody get back to me please.
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2016, 15:43Hello ****hkasinghbhim,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that we've now requested the management team within our Cancellations Department to provide you with the early termination fees.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that we've now requested the management team within our Cancellations Department to provide you with the early termination fees.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Mar 2016, 15:43
Official
Hello ****hkasinghbhim,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that we've now requested the management team within our Cancellations Department to provide you with the early termination fees.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that we've now requested the management team within our Cancellations Department to provide you with the early termination fees.
Regards
Tim
MTN Complaints Management Team: REQ:***