AV
ANNE-BELL VERMAAK

1 reviews | Active since Mar 2010

04 Mar 2019, 14:24

Pathetic client service

I've signed upgrades on 2 February'19, so it's in beginning of month, just after the specials started! So how does that work? MTN advertises specials, but have no stock in beginning of that month and now I must just accept that I can't get that 2 for 1 deal that i've signed for! Still I don't know when I'm getting my laptop as well! They tell me now :"Deals are based on stock availability. Unfortunately your requested stock was not available, and after numerous request to our warehouse and other national outlets, it was identified that we no longer will receive the devices in question. This product is at end of life. We are however still expecting the Lenovo laptops , unfortunately we are unable to provide an estimated time of arrival on this product." MTN is really pathetic! A big company like that and they can't deliver to their clients and just sorry, can't help you response....

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Mar 2019, 08:01
Official
Good day Mrs Maria Magdalena Van Der Merw
 Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. 
 We will investigate the matter and provide feedback as soon as possible. 
 Warm regards, Jessica John Complaints Management Team 

Best regards,