Pathetic call centre service

Pathetic service, spoke to 3 agent with no assistance, all they did was to transfer my call after doing verification asking over 5 questions , even the bank doesn’t do that.

It was my first time and last calling MTN, the last agent I spoke refused to give me his name and surname and completely ignored me while I was asking for his name ( if im correct I think he said his name is Tisetso) the call reference number should be able to confirm same .

I just want to know how much I’m owing so that I settle and cancel my contract (071 number) that’s all I need.

MTN ALSO CONTINUOUSLY FAILED TO DEBIT ME ON THE AGREED DSTW(25th) hence the last debit order bounced which I refuse to pay because of their negligence.

Get back to me asap